• Our hospital's policy on patient harassment

  • If you feel like your eyes are not working properly, please contact us.
    [General eye treatment]
  • Guide to using My Number Health Insurance Card

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  • Our hospital's policy on patient harassment

    Nagoya Eye Clinic (hereinafter referred to as "our clinic") strives to provide the best medical services by treating patients and their families sincerely and in response to their trust and expectations. However, some patients and their families who receive treatment, or those related to them, make demands that go beyond the bounds of common sense, or engage in verbal or physical actions that deny the dignity of our staff, violence, sexual harassment, etc., which are serious problems that lead to a deterioration of the work environment and clinical environment (these verbal and physical actions of patients and their families are called "pay harassment"). Our clinic will not tolerate pay harassment, and will take a firm stance against these nuisances in order to respect and protect the human rights of not only our staff, but also other patients and their families.

    Details

  • If you feel like your eyes are not feeling well, please feel free to consult us. [General eye treatment]

    Redness, itchiness, blurred vision, watery eyes, dry eyes, eye fatigue, allergies such as hay fever, decreased vision, eye examinations, eye problems in middle-aged and elderly people...there are many eye diseases and the symptoms vary.
    At Nagoya Eye Clinic, our specialists will listen to your concerns about any minor eye problems you may have and provide a thorough examination. Just like with physical illnesses, early detection of eye diseases is important. Please feel free to consult with us. Nagoya Eye Clinic operates on a reservation-only system, so you won't have to wait. First, please use our "Web Reservation" service, which is available 24 hours a day, 365 days a year. We look forward to seeing you.

    Online reservation here

  • Guide to using My Number Health Insurance Card

    As of December 2024, 12, new issuance of health insurance cards will end, and current health insurance cards will expire on December 2, 2025. At Nagoya Eye Clinic, we have installed a card reader at the reception desk and ask patients who have a My Number card to consent to the My Number health insurance card.

    Details

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"Nagoya Eye Clinic" website and
Basic policy regarding the protection of personal information in the official app

REC Nagoya Eye Clinic (hereinafter referred to as "the Clinic") considers the appropriate handling and protection of personal information of users of this website (https://nagoyaeyeclinic.or.jp/, hereinafter referred to as "this website") and the Clinic's official app (hereinafter referred to as "this app") to be a social responsibility. The Clinic will handle and protect personal information provided by users of this website and this app appropriately, based on this basic policy on the protection of personal information (hereinafter referred to as "this basic policy").

1. Subject of personal information

This website does not contain any content that requests personally identifiable information (such as name, date of birth, or address) from visitors. However, when making an appointment for a medical consultation through this website or app, we request that you enter your email address, name, gender, date of birth, and address. Because this information could potentially identify a specific individual, the email address, name, gender, date of birth, and address that this website requires you to enter are protected.

2. Use of personal information and provision to third parties

  1. [1] Personal information of viewers may be used by the following persons.
    1. a) Our hospital
    2. b) Contractor for our hospital operations
  2. [2] The purpose of using personal information of viewers is as follows.
    1. a) To ensure that appointments are properly made through this website and app.
    2. b) For our hospital to respond (return) appropriate answers to various opinions received from viewers via the inquiry form.
    3. c) To analyze what kind of services and information visitors are interested in in operating this website.

3. Scope of disclosure of personal information

Personal information of visitors will not be disclosed or provided to any third party except in the following cases.
  1. a) When the individual viewer cannot be identified.
  2. b) When providing personal information to the companies listed in 2. [1] b above.
  3. c) When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the consent of the viewer.
  4. d) When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the consent of the viewer.
  5. e) In cases where it is necessary to cooperate with a national organization or local public entity in carrying out affairs stipulated by law, and obtaining the consent of the information subject may impede the execution of said affairs. When.
  6. f) When required by law.

4. Management of personal information of viewers

  1. [1] Our hospital will appoint a manager in the department that handles personal information and will strive to appropriately manage personal information.
  2. [2] Our hospital strives to maintain the security of our website, etc., in order to prevent unauthorized access, leakage, loss, or damage to the personal information of visitors.
  3. [3] Our hospital will enter into a non-disclosure agreement with the recipient of personal information, and will endeavor to ensure that the personal information of viewers is handled and protected appropriately. We will endeavor to prevent disclosure and use beyond the scope of the purpose of use stated in 2. [XNUMX] above.

5. Retention period and deletion of personal information

Our hospital will retain personal information obtained through this website and app for the period necessary to achieve the purpose of use.
If a user requests the deletion of their app account or personal information necessary for using this app, we will verify their identity and delete the information within a reasonable period, excluding information that needs to be retained by law or for medical purposes.
In addition to legal requirements for retention, medical records and other information related to medical treatment will be retained for periods deemed necessary by our hospital for future treatment, provision of continuous medical care, ensuring medical safety, and other legitimate purposes. Therefore, this information may be retained even after you have stopped using this app or deleted your account.
Personal information that is no longer needed will be deleted or anonymized using appropriate methods. If you wish to have your information deleted, please contact the inquiry desk listed in this policy.

6. Provision of personal information to recipients of personal information

  1. [1] The scope of the personal information of the viewer provided to the personal information provider will include all personal information.
  2. [2] The personal information of the viewer will be provided to the personal information provider by paper, electronic data transmission, or server access.
  3. [3] If the viewer requests to stop providing personal information to the recipient, we will stop providing the viewer's personal information to the recipient without delay in accordance with the provisions of laws and regulations. I will do it.
  4. [4] Regarding the implementation or non-implementation of the above-mentioned suspension, we will contact the viewer who made the request without delay.In the case of non-implementation, we will endeavor to explain the reason.

7. Disclaimer

  1. [1] When making a medical appointment through this website or app, please be very careful about the information you provide. Our clinic will not be held responsible for any damages resulting from the information you enter. Please also note that if a user enters or submits false information or information belonging to another person without their consent, our clinic may suspend the appointment in question.
  2. [2] Our hospital is not responsible for the protection or handling of personal information of visitors on other websites linked to this website.

8. Compliance with relevant laws and regulations and other norms

Our clinic complies with Japanese laws and regulations related to personal information of visitors.

9. Changes and announcements to this basic policy

Our hospital may change the contents of this basic policy as necessary.Since we are unable to contact viewers each time, please refer to the latest version posted on this website for the latest content of this basic policy.

10. Security

Our hospital strives to maintain the security of this website.This website uses a security feature (SSL) throughout the website that automatically encrypts and communicates information over the Internet.
However, the SSL function is only compatible with a limited number of browsers, so please check the browser you are using.

11. Inquiry window

If you have any questions regarding the above content, please contact us using the contact information below.

【contact information】
Medical Corporation REC Nagoya Eye Clinic
【Reception time】
9: 00 to 12: 00 14: 00 to 17: 00
*Thursday afternoons 13:00-16:00 Saturdays 8:30-14:00 (Closed on Sundays and holidays)
【Street address】
COLLECT MARK Kanayama 456nd floor, 0003-24 Hayoricho, Atsuta-ku, Nagoya, Aichi 14-2
【phone】
052-872-0490

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