Our hospital's policy on patient harassment
If you feel like your eyes are not working properly, please contact us.
[General eye treatment]
Guide to using My Number Health Insurance Card

Our hospital's policy on patient harassment

Nagoya Eye Clinic (hereinafter referred to as "our clinic") strives to provide the best medical services by treating patients and their families sincerely and in response to their trust and expectations. However, some patients and their families who receive treatment, or those related to them, make demands that go beyond the bounds of common sense, or engage in verbal or physical actions that deny the dignity of our staff, violence, sexual harassment, etc., which are serious problems that lead to a deterioration of the work environment and clinical environment (these verbal and physical actions of patients and their families are called "pay harassment"). Our clinic will not tolerate pay harassment, and will take a firm stance against these nuisances in order to respect and protect the human rights of not only our staff, but also other patients and their families.

Details
If you feel like your eyes are not feeling well, please feel free to consult us. [General eye treatment]

Redness, itchiness, blurred vision, watery eyes, dry eyes, eye fatigue, allergies such as hay fever, decreased vision, eye examinations, eye problems in middle-aged and elderly people...there are many eye diseases and the symptoms vary.
At Nagoya Eye Clinic, our specialists will listen to your concerns about any minor eye problems you may have and provide a thorough examination. Just like with physical illnesses, early detection of eye diseases is important. Please feel free to consult with us. Nagoya Eye Clinic operates on a reservation-only system, so you won't have to wait. First, please use our "Web Reservation" service, which is available 24 hours a day, 365 days a year. We look forward to seeing you.

Online reservation here
Guide to using My Number Health Insurance Card

As of December 2024, 12, new issuance of health insurance cards will end, and current health insurance cards will expire on December 2, 2025. At Nagoya Eye Clinic, we have installed a card reader at the reception desk and ask patients who have a My Number card to consent to the My Number health insurance card.

Details

A little good story

To ensure you feel at ease during your surgery

The patient was waiting with an anxious expression on their face before surgery.
To help the patient feel as at ease as possible before the surgery, we spoke to them slowly, making eye contact, and listened to their concerns about pain and the surgery.
After that, we explained the current condition and the post-operative progress in an easy-to-understand manner.
"I was scared of the surgery, but I feel relieved now. Thank you."
I received these words of gratitude.
For patients facing surgery, feelings of anxiety are by no means unusual.
That's why this incident made me realize once again how important it is to notice and listen to those feelings.
We will continue to be attentive to each patient's anxieties and strive to provide thorough explanations and attentive listening so that they can receive treatment with peace of mind.